Welcome to Il Garden. These Terms of Service govern your access to and use of our website and services. By accessing our website or placing an order, you agree to be bound by the terms outlined below.

1. Overview

Il Garden provides online floral ordering and delivery services across Europe. Our products include fresh floral arrangements prepared upon order and delivered through our professional delivery network.

By using our services, you confirm that you are at least the legal age required to make purchases in your country or have permission from a legal guardian.

2. Nature of Our Products

All floral arrangements sold by Il Garden are:

Fresh and perishable products
Prepared individually after an order is confirmed
Considered custom or personalized goods

As fresh flowers are natural products, subject to seasonal availability, there may be slight variations in color, size, or variety; however, the overall design style and value will remain unchanged. A photograph will also be taken and shared with the client for confirmation prior to delivery.

3. Ordering & Acceptance

When placing an order:

You agree to provide accurate delivery and contact information.
Orders are confirmed only after successful payment.
Il Garden reserves the right to refuse or cancel orders if information is incomplete, fraudulent, or unavailable for delivery.

Once preparation has begun, orders may not be modified or cancelled.

4. Delivery Service

We aim to provide fast and reliable delivery across Europe:

Eligible orders in major cities qualify for same-day delivery service.
Next-day delivery is available for most locations.
Orders are delivered no later than the next day, depending on timing and destination.
Customers may schedule deliveries in advance through our pre-order option.

Delivery times are estimates and may vary due to weather, traffic, holidays, or circumstances beyond our control.

5. Recipient Responsibility

Customers are responsible for providing correct recipient details.

If the recipient is unavailable at delivery:

Flowers may be left in a safe location when appropriate, or
Delivery may be rescheduled.

Il Garden is not responsible for deterioration caused by delayed acceptance after successful delivery attempts.

6. Pricing & Payments
   All prices are displayed on the website at the time of purchase.
   Delivery fees and applicable charges are shown during checkout.
   Payments must be completed through approved secure payment methods.

Il Garden reserves the right to adjust pricing without prior notice.

7. Returns, Refunds & Replacements

Due to the perishable and customized nature of floral products:

Returns are not accepted once flowers have been delivered.
Replacement or partial refund requests may be considered for damaged, incorrect, or undelivered orders.

Issues must be reported within 24 hours of delivery, supported by photographic evidence where applicable.

Please refer to our Return & Replacement Policy for full details.

8. Product Availability & Substitution

Flower availability may vary by season and region. When necessary, Il Garden reserves the right to substitute flowers or packaging with items of equal or higher value while maintaining the overall style and quality of the arrangement.

9. Intellectual Property

All content on this website, including images, designs, logos, text, and branding, belongs to Il Garden and may not be copied, reproduced, or used without written permission.

10. Limitation of Liability

Il Garden shall not be liable for:

Delays caused by external circumstances beyond reasonable control
Incorrect delivery information provided by customers
Natural variation or lifespan of fresh flowers after delivery

Our liability is limited to the value of the purchased product where legally applicable.

11. Privacy

Customer information is handled according to our Privacy Policy. By using our website, you agree to the collection and processing of information necessary to complete orders and provide services.

12. Changes to Terms

Il Garden reserves the right to update these Terms of Service at any time. Updated terms will be published on this page with a revised effective date.

Continued use of the website indicates acceptance of the updated terms.

13. Contact Information

For questions regarding these Terms of Service, please contact us through the Contact Us page on our website.