1. Delivery Coverage

Il Garden provides flower delivery services exclusively within Europe. Please ensure that the recipient’s address is located in a European country; we will determine the optimal delivery method based on the specific country and city.

2. Delivery Speed

Same-Day Delivery (Fastest Option): If you place your order in the morning (please refer to the checkout page for specific cutoff times), same-day delivery is available in select major cities, ensuring your flowers reach you or your loved one right on time.
Next-Day Delivery: Regardless of when you place your order, we guarantee that orders for most European cities will be delivered by the next day, ensuring the flowers arrive fresh.

3. Advance Ordering

You may place advance orders for flowers, selecting a specific future date for delivery.
When placing an advance order, please select your desired delivery date and time slot; we will ensure that your flowers are delivered punctually at the scheduled time.

4. Delivery Information

All flowers are carefully selected, fresh blooms. During the delivery process, we strictly control temperature and packaging to ensure the flowers arrive in pristine condition.
Delivery speeds may be affected during major holidays or due to adverse weather conditions; we will notify you promptly via email or phone in such instances.
Delivery fees and available delivery time slots will be automatically calculated at checkout based on the provided delivery address.

5. Helpful Tips

We recommend placing your order in advance—especially during peak holiday seasons—to ensure the availability of your chosen flowers and preferred delivery time slot.
If you have any special requests (such as a custom bouquet, adding a gift, etc.), please include a note in the comments section when placing your order or contact our customer service team directly.