Welcome to Il Garden. Your privacy is important to us, and we are committed to protecting your personal information while providing a safe and reliable online flower delivery service.

Il Garden is a florist offering fresh floral arrangements and delivery services across Europe. Our services include same-day delivery (subject to regional availability), next-day delivery, and scheduled delivery. This Privacy Policy is designed to explain how we collect, use, and protect your personal data when you visit our website or make purchases through it.

1. Who We Are

Flower Shop Name: Il Garden
Address: Via Perugina, Gubbio PG, Italy

Il Garden operates as an online flower retailer serving customers throughout Europe, providing fast and reliable floral delivery services.

For any privacy-related inquiries, customers may contact us through our website’s contact page.

2. Information We Collect

When you use our website or place an order, we may collect the following information:

Personal Information
Name and surname
Billing and delivery address
Email address
Phone number
Recipient information for flower deliveries
Order Information
Purchase details and order history
Delivery preferences and scheduled dates
Custom messages included with flower orders
Technical Information
IP address
Browser type and device information
Website usage data collected through cookies or analytics tools

3. How We Use Your Information

We use collected information to:

Process and fulfill flower orders
Arrange same-day or next-day delivery services
Manage pre-orders and scheduled deliveries
Communicate order confirmations and updates
Provide customer support
Improve website functionality and user experience
Prevent fraud and maintain transaction security
Comply with legal and regulatory obligations within Europe

4. Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR), we process personal data based on:

Performance of a contract (processing your flower order)
Legitimate business interests
Legal compliance obligations
Customer consent (for marketing communications where applicable)

5. Sharing of Information

We only share personal data when necessary to operate our services, including:

Local florists and delivery partners to complete deliveries
Payment processing providers
Website hosting and technical service providers
Legal authorities when required by law

We do not sell or rent personal information to third parties.

6. Delivery & Recipient Information

Because Il Garden provides flower delivery across Europe, recipient information (name, address, and contact details) is used solely for order fulfillment and delivery coordination. This information is handled securely and only shared with partners involved in completing the delivery.

7. Cookies and Tracking Technologies

Our website uses cookies to:

Ensure proper website functionality
Remember user preferences
Analyze website traffic and performance
Improve customer experience

Users may manage or disable cookies through their browser settings.

8. Data Retention

We retain personal information only for as long as necessary to:

Complete orders and customer service requests
Meet legal, tax, and accounting obligations
Resolve disputes and enforce agreements

After this period, data is securely deleted or anonymized.

9. Your Rights (European Users)

Under GDPR, customers located in Europe have the right to:

Access their personal data
Request correction of inaccurate information
Request deletion of personal data
Restrict or object to data processing
Request data portability
Withdraw consent at any time

Requests can be submitted through our contact page.

10. Data Security

Il Garden implements appropriate technical and organizational safeguards to protect personal data from unauthorized access, loss, misuse, or disclosure.

While no online system can guarantee absolute security, we continuously work to maintain secure processing standards.

11. Third-Party Links

Our website may contain links to external websites. Il Garden is not responsible for the privacy practices or content of third-party sites.

12. Policy Updates

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Updates will be published on this page with a revised effective date.