Frequently Asked Questions (FAQ) — Il Garden

If I order today, will my flowers be delivered today?

Depending on your location, same-day delivery is available to most parts of Europe.
If same-day delivery is not available, your order will be delivered no later than the following day.


How can I place an order?

Placing an order is simple:

Choose your preferred bouquet or floral arrangement.
Add it to your cart.
Enter delivery details and recipient information.
Select your delivery date.
Complete secure checkout.

You will receive an order confirmation once payment is successful.


What delivery areas do you cover?

We deliver flowers across many locations throughout Europe. Delivery availability depends on the destination, and eligible options will appear during checkout.


Can I place an order if I don’t know the recipient’s address?

We recommend providing a full delivery address to avoid delays.
If you do not know the exact address, please contact the recipient beforehand or reach out to customer support for assistance before placing your order.


How long will the flowers last?

Our flowers are prepared fresh close to delivery time. With proper care, most bouquets typically last 5–7 days or longer, depending on flower type and environment.

Tips for longer freshness:

Change water regularly
Keep flowers away from direct sunlight and heat
Trim stems slightly every few days


Can I place an anonymous order?

Yes. The recipient will not see sender details unless you choose to include your name in the gift message.


Can I order flowers for delivery to Europe while I am overseas?

Yes. No matter where you are in the world, you can order flowers for delivery to the European regions we support.


Are bouquets delivered by courier or by post?

Flowers are delivered through professional delivery partners or local couriers to ensure freshness and safe handling.
We do not ship bouquets through standard postal services when it may affect quality.


Can I choose a specific delivery time?

Specific delivery times cannot always be guaranteed. Deliveries are usually completed within standard delivery hours on the selected date.

For special timing requests, you may contact customer support before placing your order.


Can I place an order in advance?

Yes. You can schedule deliveries in advance by selecting your preferred delivery date during checkout.
Pre-ordering is recommended for holidays, events, and special occasions.

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